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Terms of service

Updated on October 16, 2025

Welcome and thank you for your interest in Neural Earth, Inc., and its affiliates ("Neural," "we," "our," "us," or the like). Please read the following Terms of Service ("Terms") carefully as they apply to our websites and other content that Neural may make available from time to time. Website visitors are referred to in these Terms as "Visitors" and individuals or entities who use the Online Services (defined below) or create a Neural account ("Account") and their authorized users are collectively referred to as "Customers." Customers and Visitors may be referred to in these Terms as "you" and "your" as applicable. If you do not agree to these Terms, you must stop using the Online Services.

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Scope of the Terms

The Terms govern all access to and use of: (1) all websites where these Terms are posted, displayed, or referenced ("Websites"); (2) Neural applications and application plug-ins, whether available through an Neural Website or authorized third-party website meant to be used in connection with the Subscription Services (defined below) that link to or refer to these terms ("Applications"); (3) Neural application programming interface(s) ("APIs"); and (4) resources, tools, or other materials provided by Neural through the Websites including, without limitation, community forums, blogs, white papers, press releases, datasheets, specification documents, and product information ("Materials"). Websites, Applications, APIs, and Materials are referred to collectively as the "Online Services" in these Terms.

Certain Online Services or sub-sites accessible via the Websites or authorized third-party websites may have their own terms and conditions specific to them ("Additional Terms"). By accessing or using those Online Services or sub-sites, you accept and agree to be bound by the applicable Additional Terms. These Terms will apply and remain in effect with respect to those Online Services and sub-sites, provided that, to the extent these Terms conflict with or are superseded by any such Additional Terms, the Additional Terms will govern and control as to those Online Services or sub-sites.

These Terms are in addition to, and do not nullify, any other agreement between you and us or any other applicable terms and conditions found on the Online Services. If you are a paid Customer ("Paid Customer"), your access to and use of the Neural platform(s) or product(s) ordered by you and made available to you on a subscription basis ("Subscription Services"), is governed by the Neural Platform Subscription Agreement, or other agreement between you and us for the provision of the Subscription Services ("Customer Agreement"). These Terms will only apply to your use of the Online Services to the extent that such use is not already governed by the Customer Agreement.

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Acceptance of the Terms

By using the Online Services, you accept and agree to follow and be bound by these Terms (whether on behalf of yourself or an entity you represent). You also agree to comply with all applicable laws and regulations, as well as all rules or restrictions that may be posted on or with the Online Services.

The Online Services are for use by businesses. You must not use or access the Online Services if you are a minor (meaning an individual who is under the age of majority in the territory in which you are a resident).

If you are agreeing to these Terms on behalf of an organization or entity, you represent and warrant that you are authorized to agree to these Terms on that organization or entity's behalf and bind them to these Terms (in which case, the references to "you" and "your" in these Terms, except for in this sentence, refer to that organization or entity).

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Changes & Communications

At its sole discretion, Neural may modify the Terms at any time with or without notice to you ("Modified Terms"). Modified Terms will be effective when posted by Neural. Your continued use of the Online Services after the posting of Modified Terms is your acceptance of those Modified Terms. If you do not agree to the Modified Terms, you must stop using the Online Services. At its sole discretion, Neural may modify, suspend, or discontinue Online Services, or any portion thereof, at any time with or without notice to you.

You agree to receive all communications, correspondences, and notices that we provide in connection with Online Services and Subscription Services, including, but not limited to, marketing and promotional messages and informational correspondence ("Communications"), via electronic means, including by e-mail, text, in-product notifications, push notifications, or by posting them on or making them otherwise available through the Online Services. To the fullest extent permitted under applicable laws, you agree that all Communications we provide to you electronically satisfy any legal requirement that such Communications be in writing or be delivered in a particular manner. At any time, you can opt out of our email marketing and promotional messages sent to you by following the steps outlined in the Privacy Notice.

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Use of the Content; Termination or Suspension

Upon your acceptance of these Terms, we grant you a limited, revokable, non-exclusive, non-sublicensable, and non-assignable license to access and use the Online Services for your internal purposes and only as expressly permitted in these Terms.

Permission for you to use any Neural-owned white papers, press releases, datasheets, specification documents, FAQs, etc. ("Documents") made available as Materials via the Websites is granted, provided that (a) you retain all copyright and other proprietary notices on the Documents and ensure that Neural is appropriately attributed.

You are responsible for maintaining the confidentiality of any password and Account information, and you are solely responsible for all activities that occur under or in connection with using your password or Account, either with or without your knowledge. We have the right to disable any user Account at any time in our sole discretion for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms.

You understand that the Online Services and the software embodied within the Online Services may include security components that permit digital materials to be protected, and that use of these materials is subject to usage rules set by Neural or third parties who have licensed content to Neural. You may not attempt to override or circumvent any such usage rules embedded into the Online Services. Any unauthorized reproduction, publication, further distribution, or public exhibition of the materials provided on the Online Services, in whole or in part, is strictly prohibited.

You understand that the technical processing and transmission of the Online Services, including your content, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

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Disclaimer of Warranties

The online services and all information, content, materials, products (including software) and services included on or otherwise made available to you through the online services are provided by Neural on an "as is" and "as available" basis, unless otherwise specified in these Terms. Neural makes no representations or warranties of any kind, express or implied, as to the operation of the online services or the information, content, materials, products (including software) or services included on or otherwise made available to you through the online services, unless otherwise specified in writing. You expressly agree that your use of the online services is at your sole risk.

To the full extent permissible by applicable law, Neural disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Neural does not warrant that the online services, information, content, materials, products (including software) or services included on or otherwise made available to you through the online services, Neural's servers or electronic communications are free of viruses or other harmful components. Neural will not be liable for any damages of any kind arising from the use of the online services or from any information, content, materials, products (including software) or services included on or otherwise made available to you through the online services, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

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Limitation of Liability

To the fullest extent permitted by applicable law, in no event will Neural, its affiliates or their respective licensors or service providers, be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the online services, any websites linked to it, any content on the online services or such other websites, including any direct, indirect, special, incidental, consequential or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

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Customer Content and Feedback

The Website may include functionality that allows you to transmit or submit Customer Content to Neural while using the Website or to post or display Customer Content on the Website. "Customer Content" means any content or materials that you provide, transmit, or submit to Neural using the Website or post, upload, or display on the Website. Customer Content includes but is not limited to user registration, participation, public sharing, posting, uploading, linking, downloading, transferring, viewing, blogging, commenting, chat room, bulletin board and forum participation, or submitting or transmitting user content, including but not limited to graphics, art, software, code, data, text, video, audio, opinions, descriptions, photographs, and pictures.

Neural does not claim ownership of Customer Content. However, unless otherwise agreed to in writing, Neural will be free to use, disclose, reproduce, license or otherwise distribute or exploit Customer Content without obligations or restrictions of any kind. Unless otherwise agreed to in writing by an authorized Neural representative, Customer Content you transmit or post to the Websites will be considered non-confidential and non-proprietary.

You acknowledge that Neural may or may not moderate or pre-screen Customer Content. Neural is under no obligation to post or use any Customer Content and reserves the right to remove Customer Content at its sole discretion. Neural does not endorse Customer Content and expressly disclaims any and all liability in connection with Customer Content. Neural will have no liability whatsoever related to Customer Content, whether arising under the laws of copyright, libel, privacy, obscenity, or otherwise.

Because internet transmissions are never completely private or secure, you acknowledge and agree that any Customer Content submitted or transmitted to or through the Websites may be accessed or intercepted by third parties.

To the extent that you or your authorized users provide Neural with comments, modifications, corrections, enhancements, suggestions, or other input related to the Online Services ("Feedback"), we will be free to use, disclose, reproduce, license or otherwise distribute or exploit the Feedback in our sole discretion without any obligations or restrictions of any kind.

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Notices

Trademarks.Any trade names, trademarks, service marks, logos, trade dress, and other brand features ("Trademarks") displayed on or featured in the Online Services are the property of either Neural or third-party licensors. Nothing in these Terms grants you any license rights or other rights to use or display any such Trademarks.

Third-Party Content. The Online Services may contain or link to third-party content. Third-party content is not reviewed, approved, or endorsed by Neural and are provided solely as a convenience to you and you agree that any use of such third-party content by you is at your sole risk.

Language and Translations. Should Neural provide a translation of the English language version of these Terms, you agree that the translation is provided for your convenience only and that the English-language version of these Terms will govern and control.

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Warranties Disclaimer

You acknowledge that you are using the online services, in whole or in part, at your sole risk. Neural disclaims, to the maximum extent permitted by applicable law, all representations and warranties pertaining to the online services. The online services are provided on an "as is" and "as available" basis and "with all faults," without any representation or warranty of any kind (express, implied, or statutory) including, but not limited to, warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy of data.

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Indemnification

You agree to indemnify, and at Neural's election defend, Neural and each of its officers, directors, employees, contractors, agents, representatives, partners, affiliates, suppliers, and licensors (the "Indemnified Parties") from actions, claims, or demands, and all losses, damages, liabilities, fees, fines, penalties, costs, and expenses (including, without limitation, attorney fees) arising from or related to your breach or violation of these Terms or content you make available on or through the Online Services. Neural may assume the exclusive defense and control for any claim for which you must indemnify the Indemnified Parties under this Section. You agree to cooperate fully with Neural, at Neural's reasonable request, in connection with a claim that is subject to this Section. You agree not to settle or compromise any claim for which indemnity is owed under this Section without Neural's prior written consent, which it may withhold or condition at its sole discretion.

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Limitation of Liability

You acknowledge that you are using the online services, in whole or in part, at your sole risk. Neural disclaims, to the maximum extent permitted by applicable law, all representations and warranties pertaining to the online services. The online services are provided on an "as is" and "as available" basis and "with all faults," without any representation or warranty of any kind (express, implied, or statutory) including, but not limited to, warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy of data.

You expressly understand and agree that in no event will Neural or its officers, directors, employees, agents, representatives, partners, affiliates, suppliers, and licensors be liable to you or any third party for any:

(i) Direct, indirect, incidental, special, exemplary, or consequential damages (including, but not limited to, procurement or substitute goods or services; loss of use, data, or profits; or business interruption) however caused and on any theory of liability whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out the online services or these Terms; or

(ii) Loss or damage which may be incurred by you as a result of (a) any reliance placed by you on the completeness, accuracy, or existence of any content in or on the online services, any changes made by Neural thereto, or any permanent or temporary cessation by Neural in the provision of the online services; or (b) your failure to keep your password or account details secure and confidential.

These limitations on liability will apply whether or not Neural knew of, was advised of, or otherwise should have been aware of the possibility of any such losses. Because some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.

Any cause of action you may have related to the online services or these Terms must be commenced within one (1) year after the claim or cause of action arises. The disclaimers and limitations of liability set forth in these Terms will apply notwithstanding the failure of any essential purpose.

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General

The Online Services are controlled or made available from the United States by Neural. We make no representation or warranty that the Online Services is appropriate or available for use in other territories or that your access to the Online Services from the territory in which you are located is lawful. The Online Services are subject to United States export control laws and may also be subject to the laws of the country from which you access the Online Services. If you access or use the Online Services outside the United States, you are responsible for compliance with any applicable local law including, without limitation, export control laws.

The Terms constitute the entire agreement between you and Neural and govern your use of the Online Service. Except as explicitly permitted in these Terms, no modification or amendment of these Terms is effective unless it is in writing and signed by an authorized agent of the party against whom the modification or amendment is being asserted. We may assign these Terms, in whole or in part, at any time, with or without notice to you. You may not assign these Terms or assign, transfer, or sublicense your rights, if any, under these Terms. The waiver by Neural of any breach of these Terms does not waive any other breach. Any claim relating to the Online Services will be governed by the laws of the State of Delaware and the United States, without regard to any conflict of law provision and each party will submit to the personal and exclusive jurisdiction of the courts located within the State of Delaware. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms will remain in full force and effect. Headers in these Terms are for convenience only and are not to affect the interpretation of these Terms.

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Contact Us

For questions or concerns regarding your use of the Online Services, please contact support@neuralearth.ai. For all legal related inquiries, please contact legal@neuralearth.ai.